Accessibility Statement
Our commitment to making RJF services accessible to all users
Our Commitment to Accessibility
Resource Junction Framework (RJF) is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to achieve this.
Last Updated: May 1, 2025
Conformance Status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
The RJF website and services are partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Accessibility Features
The RJF website includes the following accessibility features:
- Semantic HTML structure with appropriate landmarks and headings
- Text alternatives for non-text content
- Keyboard navigation support
- Sufficient color contrast
- Resizable text without loss of content or functionality
- ARIA attributes where appropriate
- Skip to content links
- Focus indicators for keyboard navigation
Known Accessibility Issues
Despite our efforts, there are some known accessibility issues:
- Some older PDF documents may not be fully accessible. We are working to remediate these documents.
- Some complex interactive features in our developer tools may not be fully accessible to screen reader users. We are working on alternative interfaces for these features.
- Some third-party content embedded in our website may not meet the same accessibility standards. We are working with our partners to address these issues.
Compatibility with Browsers and Assistive Technology
The RJF website is designed to be compatible with the following assistive technologies and browsers:
- Screen readers: JAWS, NVDA, VoiceOver, and TalkBack
- Browsers: Latest versions of Chrome, Firefox, Safari, and Edge
- Operating systems: Windows, macOS, iOS, and Android
We test our website with various combinations of browsers and assistive technologies to ensure the best possible experience for all users.
Technical Specifications
The RJF website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- WAI-ARIA
- CSS
- JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Assessment Approach
RJF assesses the accessibility of our website and services through a combination of:
- Automated testing using tools like Axe, WAVE, and Lighthouse
- Manual testing with assistive technologies
- User testing with people with disabilities
- Expert reviews by accessibility specialists
Feedback and Contact Information
We welcome your feedback on the accessibility of the RJF website and services. Please let us know if you encounter any accessibility barriers:
- Email: accessibility@rjf.my
We aim to respond to accessibility feedback within 3 business days, and to propose a solution within 10 business days.
Formal Complaints
If you wish to make a formal complaint about the accessibility of our website or services, please contact our Accessibility Officer:
- Email: accessibility-officer@rjf.my
We aim to respond to formal complaints within 5 business days. If you are not satisfied with our response, you may contact the Equality Advisory and Support Service (EASS) in the UK or the relevant authority in your country.
Continuous Improvement
RJF is committed to continuous improvement of our website and services to ensure they are accessible to all users. We regularly review our website and services for accessibility and implement improvements based on our findings and user feedback.
Our accessibility roadmap includes:
- Regular accessibility audits
- Staff training on accessibility best practices
- User testing with people with disabilities
- Implementation of accessibility improvements based on feedback and testing
Additional Resources
For more information about web accessibility, please visit:
Accessibility Feedback
We value your feedback on the accessibility of our website and services. If you encounter any barriers or have suggestions for improvement, please let us know at accessibility@rjf.my.